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Why your communication skills aren't improving (you're fixing the wrong thing)
I've never once fixed a communication problem by giving someone better words. Not once. The fix is always somewhere else. Duhigg's Matching Principle: there are three types of conversation, and if you're in a different one to the other person, no words will save you. 🎙️ Chief Story Officer #CommunicationSkills #Leadership # ...
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