Agentic AI is changing the narrative in the ITSM domain. NOW or TEAM, which is a better pick in the changing scenario?

Tomer Cohen oversees the teams responsible for product management, user experience and design, and customer operations. He is ...

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.

Leadership balances innovation with speed, scalability and costs while boosting employee engagement via an internal ...

Designed to understand complex workflows and execute actions to achieve goals autonomously with minimal guidance from humans, ...

This article explores the use of domain-specific Generative AI, models that understand operational constraints, real-world dynamics, and business rules to generate executable strategies, not just text ...