TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent ...

New integrations bring gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio ...

Platform empowers organizations to provide curated and controlled data sets to an enterprise's AI and analytic ecosystem ...

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers ...

DataRobot, the provider of AI “that makes business sense,” is launching its federal AI application suite, a comprehensive set of agents and custom applications purpose-built for government agencies to ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession ...

Almost every week, one technology vendor or another tells me that their AI product will free workers from mundane jobs and enable them to do more exciting work. And every time, I respond with, “That ...

This collaboration aims to deliver advanced agentic AI solutions tailored specifically for Fortune 500 marketing teams ...