TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent ...

New integrations bring gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio ...

Platform empowers organizations to provide curated and controlled data sets to an enterprise's AI and analytic ecosystem ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers ...

6. Foster a Unified Vision: Organize workshops with key stakeholders from various departments to co-create the customer experience vision. Utilize visual aids such as journey maps to demonstrate how ...

But if they’re all examples of unknown unknowns, it may be important to note that they were unknowable in different ways and for different reasons. In any case, all of them were far more unknowable ...

Emerging technologies such as agen- tic AI have the potential to do more than fix today’s problems. They have the potential to fundamentally disinter- mediate the way we approach business operations.

“The thing about the RDF semantic schema is that it’s self-describing,” Clarke said. “The hierarchy is described in the predicates. Definitions are described, plus associative relationships, things ...

DataRobot, the provider of AI “that makes business sense,” is launching its federal AI application suite, a comprehensive set of agents and custom applications purpose-built for government agencies to ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

Almost every week, one technology vendor or another tells me that their AI product will free workers from mundane jobs and enable them to do more exciting work. And every time, I respond with, “That ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.