New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale contact ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...

The CCMA (Contact Centre Management Association) published its comprehensive report into the UK’s Business Process ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...

Puzzel's AI-powered insights for contact centres that help you get more from every customer conversation. Puzzel contact ...

The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams. AnywhereNow, a global pioneer in ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...