AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Former Cybereason Chief Operating Officer Emmy Linder is new CEO at malware detection and response firm Stairwell, succeeding ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

This release of the Modelithics COMPLETE Library for Keysight Genesys now represents approximately 28,500 components from 65 vendors. The release includes compatibility with Keysight Genesys 2025.