Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

In this edition of Tech Talk, Harvinderjit Singh Bhatia, Co-founder & CEO, Radiowalla, shares insights into how brands ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

A framework to help achieve excellent customer experience has been developed for the first time by Powys County Council ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...