The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

In this edition of Tech Talk, Harvinderjit Singh Bhatia, Co-founder & CEO, Radiowalla, shares insights into how brands ...

The pizza chain created an innovation team focused on utilizing Google Cloud's AI, ML and data analytics capabilities.

UK businesses across industries are using agentic AI to drive innovation, boost productivity, and transform the workplace.

Even when teams share common goals, the lack of standardized and integrated data can create a sense of informational ...

The national distributor and retailer of cabinetry, doors and other home renovations products leverages its business model to ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.