The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to ...

Salesforce.com paid $31.5 million to buy out InStranet, which markets a knowledge base used by customer service call centers and customer self-service Web portals. InStranet was an AppExchange ...

Salesforce Service Cloud is a highly customizable, easy-to-use contact center platform. You can add extra functionality to Service Cloud thanks to its large marketplace and API connectors ...

Research company Mintigo did an analysis of Salesforce's user base to glean some insight as to what makes them so successful.

Salesforce has bought out Zoomin, a startup developing a tool to organize all the knowledge and documentation across an organization.

"One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible.

Our consulting listing on AppExchange allows us to extend our technological reach even further, with access to the Salesforce knowledge base and accredited partner platforms.

With its digital skills initiative called Trailhead, Salesforce.com is broadening access to training and certification for the company's portfolio of apps.

Salesforce Research: Knowledge graphs and machine learning to power Einstein Explainable AI in real life could mean Einstein not just answering your questions, but also providing justification.

“One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible. That’s where Rimini Street came ...