Salesforce.com paid $31.5 million to buy out InStranet, which markets a knowledge base used by customer service call centers and customer self-service Web portals. InStranet was an AppExchange ...

With its digital skills initiative called Trailhead, Salesforce.com is broadening access to training and certification for the company's portfolio of apps.

Salesforce has bought out Zoomin, a startup developing a tool to organize all the knowledge and documentation across an organization.

Unified Knowledge is available in a free beta test for Salesforce customers with Service Cloud Unlimited Edition, Einstein 1 Service Edition or the Knowledge Add-On.

"One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible.

Salesforce Research: Knowledge graphs and machine learning to power Einstein Explainable AI in real life could mean Einstein not just answering your questions, but also providing justification.

Research company Mintigo did an analysis of Salesforce's user base to glean some insight as to what makes them so successful.