The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

Michael O'Connell, Chief Analytics Officer at Spotfire explores how the company uses data science, geospatial analytics and AI to boost the energy sector As industries continue to experience ...

“Transitioning to Microsoft Azure Virtual Machines and Azure Virtual Machine Scale Sets really lets us optimize and streamline our analytics processes. We’re processing 40% more analytics now.” John ...

Forbes contributors publish independent expert analyses and insights. Gus Alexiou is a London-based reporter covering disability inclusion. Digital accessibility for websites and apps may have gained ...

Business intelligence firm ThoughtSpot Inc. today announced a fresh batch of features aimed at pushing analytics beyond dashboards and into customers’ applications and workflows. The rollout includes ...

Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 ...