Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

For Atlanta-based pizza company Papa Johns, artificial intelligence is officially on the menu. The company announced Thursday ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

In this edition of Tech Talk, Harvinderjit Singh Bhatia, Co-founder & CEO, Radiowalla, shares insights into how brands ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...

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Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...