Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, with the potential for future expansion.

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Celink, the nation's leading reverse mortgage subservicer, is proud to announce that its Chief Information Officer, Sergey ...

Market is set to soar, expected to reach USD 178.74 billion by 2033, up from USD 77.88 billion in 2024, with a CAGR of 9.67% ...

SAN DIEGO (FOX 5/KUSI) — Over 20 people from San Diego face charges in connection to an international elder scam network.

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Gen AI has the ability to accelerate software design, coding and testing, which will lead to shortened project timelines and changes to the economics of delivery. Automation could disrupt traditional ...

BPO services enable banks to manage and automate their business processes. This service has been widely used for back-office operations, which include inventory control production, order management, ...