Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Celink, the nation's leading reverse mortgage subservicer, is proud to announce that its Chief Information Officer, Sergey ...

SAN DIEGO (FOX 5/KUSI) — Over 20 people from San Diego face charges in connection to an international elder scam network.

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

KamelBPO celebrates the grand opening of its new headquarters in Clark, Pampanga, marking a significant milestone in the company’s growth and ...

Record first quarter Revenue, Adjusted EBITDA, EPS, Adjusted EPS, and Free Cash Flow Revenue grew 16.5% versus prior year quarter EPS grew 91% ...

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced the winners of the 2025 LISTEN Awards at its annual user co ...

The Big Heart Foundation (TBHF), a global humanitarian organisation dedicated to supporting refugees and people in need, announced Konexio Africa as the ...

Get the latest news and live updates as the government shutdown enters Day 37, with FAA cuts to flights and energy bill assistance cuts looming.