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Looking at the screenshot below ... and internally facing GenAI tools. Salesforce's (CRM) Agentforce, a gen-AI solution to enhance customer support, is an example of newer competition.

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Customer relationship management software maker Salesforce (CRM) is cutting 1,000 roles and focusing on hiring more sales personnel to accelerate its AI (artificial intelligence) ambitions.

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Feb 3 (Reuters) - Salesforce (CRM.N), opens new tab is cutting more than 1,000 jobs as it simultaneously hires workers to sell new artificial intelligence products, Bloomberg News reported on Monday.