For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

If there is one question to rule all of marketing, it goes something like this: "On a scale of zero to 10, with 10 being the highest, how likely are you to recommend our company to a friend or ...

New Delhi [India], September 7 (ANI): Air India CEO Campbell Wilson on Sunday drew attention to the airline's operations in recent days, stressing that the rate of flight incidents remains in line ...

With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

Forbes contributors publish independent expert analyses and insights. Steve Dennis is a top retail influencer, strategic advisor and author. This morning Macy’s beat quarterly earnings expectations ...

Opendoor Technologies OPEN reported cautiously encouraging second-quarter 2025 results, with revenues of $1.57 billion, up 3.7% year over year. During the quarter, the firm posted its first positive ...

Opinions expressed by Digital Journal contributors are their own. Modern-day organizations are reliant on data to inform their product roadmap, customer loyalty, and all the in-betweens — but behind ...

CEO Antony Spring opened the call stating, "We're encouraged by recent quarterly performance and the execution of our Bold New Chapter strategy. We've made substantive enterprise-wide improvements to ...

Those shares come with a 12-month trading restriction, according to the terms under which they were issued and waved through by shareholders in a 2022 vote. A major cyber attack on Qantas customers, ...

Macy’s Inc. M released its second-quarter financial results before Wednesday’s opening bell. Below are the transcripts from the Q2 earnings call. This transcript is brought to you by Benzinga APIs.

A cyber attack on Qantas customers has cost chief executive Vanessa Hudson $250,000 while her predecessor, Alan Joyce, has received a multimillion-dollar pay cheque. Those shares come with a 12-month ...