Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

Jobspring LLC is a rapidly growing home service performance marketing firm that aims to reshape how contractors scale by ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Hello, everyone, and thank you for joining us today. I'm Hadi Chaudhry, Co-CEO of CareCloud. It's great to have you with us today. I'm also joined today by 2 key leaders from our team, Aman Haq, who ...

Ugochukwu ignited a comeback, scoring clutch baskets and fueling a crucial run that propelled Michigan State to a hard-fought ...

In an exclusive interview, co-founder and CEO Ashar Ahmad explains how Supportiyo is revolutionizing operations for small ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all of the employees to “stick to the script.” She decided to give it a try. I ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The Minneapolis startup, which ...

A spokesperson said the layoffs will not affect service for Spectrum customers in Maine, but former employees argue their roles were valuable. Donald Trump gives update on "Arc de Trump" Anderson ...