When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Westfalia Fruit presented a new Customer Development team, as the company aims to strengthen marketing, category management, ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

Microsoft will process M365 Copilot prompts and responses locally in 15 countries as part of its growing commitment to ...

Microsoft has apologised to Australian subscribers for not clearly presenting a cheaper subscription option. Following a ...

Xfinity Mobile offers phone and data plans that start at $12 a month. The company also has mix-and-match services. Xfinity Mobile has unlimited talk and text on up to five lines with no phone line or ...