PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share how it affects them.

They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...

Debt collection scams can be one of the most frightening and persistent scam types. Victims often report that scammers harass ...

ASIC's review of 12 super funds collectively responsible for more $1.2 trillion in member assets finds they are failing in ...

Comcast is continuing to spot a concerning pattern of customer behavior.

Revenue Mix -- Approximately 55% of Q3 2025 revenue came from services (automotive OEMs, AI-enhanced battery material ...

Yelp has rolled out a major expansion of its AI-powered product lineup with the launch of Yelp Host and Yelp Receptionist, ...