It's fine for DOGE to cut the fat from government, but if custom service tanks, then the whole efficiency drive will lose credibility and really get people mad.

We estimate Zozo has over 50% market share in the midluxury apparel e-commerce market and over 20% market share in the general apparel e-commerce market, making it the top platform in both markets.

The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...

The Massachusetts Port Authority has struck a deal with Uber and Lyft that more modestly increases the surcharge on rides at ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

The fees, which are passed on to customers via fares, will increase from $3.25 to $5.50 for people being picked up or dropped ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Continuing a now decade-long streak, Cavalry Family Housing has won the SatisFacts 2024 Resident Satisfaction Community Award ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

TridentCare is excited to announce the appointment of its new Chief Information Officer (CIO) Kyle Seiter, a seasoned ...

Adobe partner Perficient leverages Firefly, AEP, CDP and other offerings from the vendor for the GenAI, AI future.