The buy-now, pay-later company Klarna said in internal messages that a security issue could have cost it $41 million in legal ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

Honest Loans launches the Best Same-Day Personal Loans with Guaranteed Approval and No Credit Check for borrowers with Bad Credit-fast, secure, and trusted nationwide.

A small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination” were included in the leak, Discord informed users like me last week.

Code freezes don’t actually prevent bad experiences. In fact, they can make it harder for teams to respond quickly and ...

Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...

RadCred’s AI delivers same-day emergency cash to underbanked Americans across 16 states with transparent terms and FICO-safe soft credit checks ...

Early Black Friday deals are here, including discounts on clothing, beauty, Apple products, kitchen appliances, and more.

The crash of the UPS cargo plane near Louisville Muhammad Ali International Airport happened around 5:15 p.m. Nov. 4.