The future of customer ... experience. Every interaction becomes the system of record, and every conversation drives insight, ...

Learn about Mike Downing of Athene USA and his vision for revolutionizing the annuity industry amid rising demand.

The post Wedding Store Employee Keeps Getting Passed Up For The Manager Position, So When The New Manager Cuts Her Hours, She ...

The app stirred privacy and security questions with its plan to pay people for recordings of their phone calls to train AI ...

A controversial app that claims to pay people for recordings of their phone calls, which are then used to train AI models, is ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead of emerging trends and expert predictions with in-depth analysis.

Good document management is often overlooked or left to homegrown systems, but it’s not clear why. Shouldn’t your customers’ ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

It was a bad call. It was a late call and it looked like a costly call when it happened. The call was so late that the Patriot offense was already on the sideline celebrating. The extra point team was ...