The future of customer ... experience. Every interaction becomes the system of record, and every conversation drives insight, ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

The post Wedding Store Employee Keeps Getting Passed Up For The Manager Position, So When The New Manager Cuts Her Hours, She ...

The app stirred privacy and security questions with its plan to pay people for recordings of their phone calls to train AI ...

A controversial app that claims to pay people for recordings of their phone calls, which are then used to train AI models, is ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

There are bad calls, and then there's calling pass interference on a play in which the receiver tackles the corner.

While the malicious apps weren't targeting users in the United States, you should make sure they aren't on your phone. We've ...

Or worse, recording them? Well, that's exactly what could be happening if you accidentally installed a malicious app.Security ...