February is Black History Month and RingCentral’s Black Employees at RingCentral (BE@R) Employee Resource Group (ERG) hosted events and discussions designed to educate, inform, and celebrate. Briana ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Book group meetings, chat with team members, and experience our award-winning video conferencing platform in action. Access meetings from your laptop or mobile device via the RingCentral app – or skip ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Want to have more meaningful meetings? Then it’s time for your business to prioritize face-to-face communication. Rather than send forgettable emails or messages that get buried in inboxes, ...

Effective business communication is necessary for any business, but especially for small businesses when time is money. It would be easy to assume that if enough team members are good communicators, ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Easily manage calls, chats, and events in HubSpot for a complete view of customer interactions.

Online meeting software comes in different shapes and sizes. This makes getting to grips with web and video conferencing a little harder harder than it should be—and choosing the right conferencing ...

These days, if you want to grow your business, it seems like you have to be everywhere at once. Sending emails, responding to customer inquiries, updating your website… It can be a lot to manage. But ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

Email: it’s an inevitable part of doing business, but that doesn’t mean it’s without flaws. And, for most workers who use email regularly, efficiency is one of the biggest ones According to research ...