SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Companies that are using both Amazon Web Services and Salesforce as part of their enterprise computing needs will be able to move data back and forth between the two services in new ways, thanks to an ...

Salesforce bets on Service Cloud to drive growth, with analysts seeing revenue hit $9.7B in FY26 and trend toward 12% CAGR. Analyst sees Agentforce AI as a key growth lever, with $1.7B revenue ...