February is Black History Month and RingCentral’s Black Employees at RingCentral (BE@R) Employee Resource Group (ERG) hosted events and discussions designed to educate, inform, and celebrate. Briana ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Want to have more meaningful meetings? Then it’s time for your business to prioritize face-to-face communication. Rather than send forgettable emails or messages that get buried in inboxes, ...

No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

Email: it’s an inevitable part of doing business, but that doesn’t mean it’s without flaws. And, for most workers who use email regularly, efficiency is one of the biggest ones According to research ...

Picking the right tools for your business is no cakewalk. Not only do you have to figure out exactly what you need from the tool, but you also need to decide which brand offers you the most bang for ...

Effective business communication is necessary for any business, but especially for small businesses when time is money. It would be easy to assume that if enough team members are good communicators, ...

All kinds of companies, large and small, have recently been discovering for themselves the benefits of using AI tools for business purposes. If you’re thinking about joining them, you’re in the right ...

You might have heard the phrase “Device as a Service”—or “DaaS”—floating around lately. That’s because DaaS is growing in popularity with businesses across all kinds of industries. Picture it: What if ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...