New integrations bring gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio ...

Platform empowers organizations to provide curated and controlled data sets to an enterprise's AI and analytic ecosystem ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers ...

6. Foster a Unified Vision: Organize workshops with key stakeholders from various departments to co-create the customer experience vision. Utilize visual aids such as journey maps to demonstrate how ...

But if they’re all examples of unknown unknowns, it may be important to note that they were unknowable in different ways and for different reasons. In any case, all of them were far more unknowable ...

Emerging technologies such as agen- tic AI have the potential to do more than fix today’s problems. They have the potential to fundamentally disinter- mediate the way we approach business operations.

“The thing about the RDF semantic schema is that it’s self-describing,” Clarke said. “The hierarchy is described in the predicates. Definitions are described, plus associative relationships, things ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

Almost every week, one technology vendor or another tells me that their AI product will free workers from mundane jobs and enable them to do more exciting work. And every time, I respond with, “That ...

The concept of unknown unknowns provides us with some cover for not anticipating changes that are impossible to predict.

Along with being energy-intensive about 95% of the food we grow, save for hydroponics and seafood, requires rich fertile topsoil. But according to the United Nations’ Food and Agricultural ...