Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
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Zoom's 'hidden gem' investment in Anthropic could be worth $2 billion to $4 billion, analysts say
Baird's analysts estimate that all, or at least the "vast majority," of that investment went to Anthropic. The startup is ...
Video conferencing app Zoom has issued a new update alert after fixing multiple vulnerabilities affecting its Workplace Apps. Video conferencing app Zoom has issued a new update alert after fixing ...
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their ...
Zoom’s collaboration and communications platform generates the majority of its revenue from sales of subscriptions and ...
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