Zendesk Voice is available for all subscription plans (Starter, Regular, Plus+ and Enterprise) and delivers: “Traditional call centers are a source of frustration to customer,” said Zack Urlocker, COO ...

Last week, at its 2025 sales kickoff, Zendesk announced it is partnering with Local Measure to bring advanced voice solutions to large businesses and enterprises. There are three elements of this ...

Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

Zendesk today announced the debut of Zendesk Voice for customer and technical support operations. In minutes, Zendesk Voice empowers users to set up cloud-based call centers at a fraction of the cost ...

Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS ...

Zendesk and Zoom each announced updates to their AI-powered contact center solutions last week, including automated agents. Zendesk introduced omnichannel AI assistants through a partnership with Poly ...

SAN FRANCISCO, Feb. 24, 2025 /PRNewswire/ -- Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of ...

Customer experience and contact center solution provider Genesys has formed a strategic alliance with Zendesk, a company that delivers cloud-based customer service solutions. Once Genesys' cloud ...

Zendesk is set to acquire Australia-based Local Measure, a supplier of contact centre as a service (CCaaS) and advanced voice offerings in a bid to expand its footprint in more complex service ...