Automox today launched its Autonomous Endpoint Management (AEM) app for Zendesk, enabling IT teams to see and immediately remediate endpoint issues directly from support tickets. The integration ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...

Zendesk's Shana Simmons warns companies that AI transparency will be a non-negotiable for successful AI driven CX implementation.

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a reflection of the company's product strength, ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When ...

Zendesk’s Siddarth Shah discusses how agentic AI is reshaping contact centers, the emerging CX skills gap, and why ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

(Bloomberg) -- Software maker Zendesk Inc agreed to be acquired by a group of buyout firms led by Hellman & Friedman and Permira for about $9.5 billion. The all-cash transaction offers shareholders ...

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Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 5 years old. Zendesk shared its Q4 and ...