Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Mercans has introduced a new artificial intelligence-driven global workforce and leave compliance solution, positioning time ...

Before Alex Lowery graduated from high school, he knew what he wanted to do careerwise, but to get there he needed some help. Before long he was introduced to a statewide program called ND Career ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Best all-in-one HR solution: ADP Workforce Now Best comprehensive data integration: Crunchr People Analytics Best for employee engagement: Qualtrics People Analytics Best free plan option: DreamTeam ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The concept of working remote is nothing new, but it surely ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...

Artificial intelligence (AI) has made a significant impact in the last few years, and AI has the potential to significantly impact the next generation of workers in both a positive and negative way as ...