AI has enabled Salesforce to reduce hiring and save millions, but it’s using the savings to hire in other areas. Salesforce has diminished the number of engineers and customer service workers it hires ...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant ...
AI Cloud is built for CRM – supercharging customer experiences and company productivity by bringing together AI, data, analytics, and automation to provide trusted, open, real-time generative AI that ...
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Salesforce Agentforce: What you need to know
We’ve updated our page on Agentforce with details on new vibe coding tools to help build business applications. Since its ...
Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will operate — what Salesforce’s longtime CEO Marc Benioff called the “agentic ...
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