At the end of 2023, J.D. Power released the results of its Electric Utility Business Customer Satisfaction Survey, giving utilities a glimpse into how their customers really feel. With approval scores ...

As the electric distribution sector evolves, smart meters have become a focal point for utility technology modernization. Early smart meter implementations were largely successful in replacing legacy ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

U tility providers in regions across the United States offer programs, incentives, and credits to businesses looking to expand and relocate to their area, and this is one of the important factors that ...

Electric utilities are facing numerous converging challenges posing major complications to the way they manage their infrastructure, manage their operations, and meet evolving customer needs. The ...

How is it that electric utilities have come to represent the bleeding edge of innovation in the era of generative and agentic AI? At a time when many businesses are struggling to implement large-scale ...

This article was coproduced with Kody Kester. In a divergence from what is usually expected, long-term rates have risen in recent months as short-term rates have declined. This could pressure ...

Georgia Power, the state's electric utility serving 2.8 million customers, focuses on improving and enhancing the customer experience throughout its business. The company works with many businesses of ...