If you are a young person or new to the business world, you could easily get the idea that business is very complicated and confusing. You could easily feel intimidated by the formal language and all ...

Within our role as FM service providers, we are often asked this question when reviewing a contract document: Do key performance indicators (KPIs) and service level agreements (SLAs) really work? As ...

One of the greatest questions to face mankind is to do with measurement. “Is my glass half full or half empty?” Philosophically, this poses many questions such as: is it only meant to be half full? Is ...

As outsourcing buyers use service levels to measure the performance of a provider, service level agreements (SLAs) are one of the buyer’s fundamental vendor-performance management activities. An SLA’s ...

Pushing past the traditional targets and metrics for widely expected service deliverables, travel buyers and procurement professionals are shifting their focus to key performance indicators and ...

“The Sell Sider” is a column written by the sell side of the digital media community. Today’s column is written by Jaclyn Stewart, senior director of publisher services at The 614 Group. There is an ...

In today’s fast-paced organizational environments, human resources functions are increasingly moving beyond traditional administrative roles toward strategic partners in delivering value and agility.

Many IT departments and organisations have been using Service Level Agreements (SLAs) to manage their relationship with internal customers for years. After all, SLAs can be a great tool to articulate ...

Never before have IT professionals seen such pressures converging on the industry: long enterprise application implementations, exchange rate fluctuations, and rapidly changing business requirements - ...