Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

The Department of Education has launched the Ohana Help Desk which provides self-service and chat support for families having issues connecting to the DOE system from home. It’ll help with things like ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, ...