A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

Reverse logistics is the process of moving goods from their typical final destination (the consumer) back upstream in the supply chain for various purposes such as returns, repairs, recycling, or ...

Reverse logistics is one of the trickiest operations a retailer will undertake. Getting returns from a customer’s home back to the warehouse without losing product along the way or allowing ...

The National Retail Federation (NRF) has acquired the Atlanta-area Reverse Logistics Association (RLA), bringing U.S. retail’s largest trade association deeper into returns, logistics and the circular ...

Atlanta-based reverse logistics platform Pollen Returns has secured a patent for its tech-powered, direct-to-consumer returns solution. The tool brings together existing logistics operators, from mail ...

The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

Logistics company UPS noted in its earnings call last week that its returns business has grown 25% since 2020. It also announced that it’s acquiring the software and reverse logistics company Happy ...

Ever receive a gift that wasn’t quite right? We all have. Returns are the messy, rather-not-think-about-it element of retail — part of a process called reverse logistics. Here’s what to know → What’s ...

Delivering on service excellence requires more than service software. At IFS, we understand that service delivery goes well beyond the mere act of an on-site visit. To manage, track, and optimize the ...

A new report expands on how fashion brands, retailers, value chain partners and logistics providers can use reverse logistics to build an effective and holistic circular fashion system. Produced by ...

This is an excerpt of the original article. It was written for the January-February 2024 edition of Supply Chain Management Review. The full article is available to current subscribers. Back in 2019, ...