The delicate coordination of conversation relies on our brain having enough cognitive resources to support prediction, ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...

Researchers have revealed new insights into how the brain processes speech and listening during conversations through advanced investigations using functional magnetic resonance imaging (fMRI). In a ...

When talking to a friend, family member, partner or co-worker, you probably have your go-to ways of responding. Maybe you’re the “ride or die” person always on their side. Maybe you like to brainstorm ...

Unstructured data is by its very nature difficult to wrangle. But unstructured conversational data? It is one of the hardest sources of data to manage, said Amy Brown, founder and CEO of ...