Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Debate surrounds whether leaders are a result of nature or nurture. Rather than debate, let’s look at some agreed-upon areas of leadership traits and characteristics per scholars. I’d also like to ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Leadership today looks radically different since the aftermath ...

A team is only as great as its leader. Discover the core traits of effective leaders that you should be striving for. Great leaders inspire teams through visionary thinking, empathy, emotional ...

Q. With the rapid revolution of AI in organizations, what traits do leaders need to emphasize or develop for the AI workplace? A. The AI workplace will demand more human leadership, not less. The ...

A decade ago, I spearheaded my organization’s strategic expansion into a new Eurasian market. Almost immediately, it became evident that our conventional playbook was inadequate. Success in this ...

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