Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Finastra, a financial services software provider, has unveiled its Intelligent Routing Module at Sibos 2025. The new solution seeks to bring intelligent, data-driven payment routing to banks and ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The new solution brings intelligent, data-driven payment routing to banks ...

The new module is designed to help banks route payments faster, cheaper, and smarter across multiple rails. Finastra, a global leader in financial services software, announced its new Intelligent ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications platforms. Delivering exceptional customer experience (CX) and employee ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

leverages AI and blockchain to revolutionize digital art creation and trading. New adaptive routing engine boosts performance, efficiency, and responsiveness for creators and developers across ...

Nebraska Medicine was facing a critical operational challenge to both patient care and staff well-being. It works with 1,200 affiliated providers across more than 70 care locations, and its call ...