Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

For the rest of the October 2009 issue of CRM magazine please click here. The interactive voice response (IVR) market has come back to life, driven by the need to automate inquiries that do not ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Avaya announced the company has received the highest rating -- Strong Positive- in Gartner's recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009". The ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive voice response is getting a tuneup at some institutions, which are adding interactive voice messaging to the mix of communications options for customers. IVM is a detailed automated ...

- VoltDelta experienced an increase in market share due to its success in generating business for its customers MOUNTAIN VIEW, California, Aug. 27, 2013 /PRNewswire/ -- Based on its recent analysis of ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

CANBERRA, Australian Capital Territory - eWAY, an international payment gateway, has once again revolutionised the payments space with the launch of IVR Payments (Interactive Voice Response). eWAY IVR ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...