IT Business Edge

14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...
Computerworld

CA boosts ITIL automation with new tools, training

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...
Business Wire

Pink Elephant Announces the Addition of ITIL 4 Practices to PinkVERIFY – the Industry’s #1 Assessment Certification for IT Service Management Tools

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...
Government Technology

Why State and Local Governments Should Be Implementing ITIL

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...
Financial Post

Pink Elephant Announces the Addition of ITIL 4 Practices to PinkVERIFY – the Industry's #1 Assessment Certification for IT Service Management Tools

Five new ITIL 4 practices introduced with more to come soon! BURLINGTON, Ontario — Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM ...