By combining industry leading AI, automation, and digital capabilities from both companies, Unified Experience from Genesys and ServiceNow brings together the best of each platform to unify customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

SAN FRANCISCO, February 18, 2026--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Genesys has submitted a confidential draft registration for an initial public offering (IPO), signaling confidence in its ability to leverage AI-driven innovations and strengthen its leadership in the ...

SAN FRANCISCO, May 21 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), announced ...

The MarketWatch News Department was not involved in the creation of this content. Genesys Named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Contact Center as a Service for 10th Consecutive ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for customer service and support in the contact center and ...