Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Whether they realize it or not, most construction contractors are practicing workforce management unknowingly and unequipped, often on a spreadsheet, whiteboard, home-grown system or even on paper.

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...