If you own or manage an e-commerce business, you understand the importance of organizing customer interactions and data. No matter what you sell, CRM software can help you do just that.

Endear, a comprehensive CRM platform, elevates customer engagement by tailoring interactions based on shoppers’ preferences.

Is Ecommerce the Fourth Leg of the CRM Stool? CRM and ecommerce have always gone hand in hand. As far back as 1999, Dick Lee wrote in CRM magazine that ecommerce was the fourth leg in the CRM stool, ...

Introduction Scaling an eCommerce business is no small feat and choosing the right technology is no longer optional, it’s ...

Introduction A fundamental revolution affects the current B2B eCommerce market structure. The absence of manual processes and ...

Pretty simple, right? Throwing the book In many ways, the foundation for what has become known as social CRM was built in 1999 by direct marketing guru and author Seth Godin. In his seminal book ...

Pothys Swarna Mahal, the jewellery business division of retail major Pothys, is launching its e-commerce channel soon.