It’s a digital-first world. Whether for sales assistance, customer service, or general information, customers increasingly prefer engaging with businesses through websites, web chats, or messaging ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. HUMAN Security secures $50 million in a growth funding round to ...

BOSTON--(BUSINESS WIRE)--athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide, today announced findings from new research using ...

Bank of America (NYSE:BAC) reports record digital engagement, with nearly 30 billion client digital interactions in the past year. AI assistant Erica has handled more than 3.2 billion interactions ...

Today, the average American leverages digital tools to help them shop, bank, travel and more. Yet, when it comes to interacting with healthcare practices, many patients still engage with clinicians ...

Danfoss, T-Mobile, The Home Depot, and many others were celebrated for transforming digital engagement strategies with AI-driven personalization and first-party data SAN FRANCISCO--(BUSINESS ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

Social media platforms are a great way to connect with Buffs near and far. Content posted to official social media accounts on behalf of CU Boulder is public and, therefore, has associated risks. This ...

This year's Digital Counties Survey awards from the Center for Digital Government* honor local digital government achievements in the range from enhancing cybersecurity to expanding the use of AI and ...

Employee-owned regional grocer rolls out integrated loyalty, ecommerce, and digital engagement platform across its network of 44 grocery stores and 24 convenience and fuel locations ...