I'm speaking from my experience working in lounges and as a hostess.Nightlife workers categorize their customers ...

Employees in customer service industries often face hostility in their work environments. When interacting with the public, customers can be rude or demanding. Our recent research found there are ...

Let’s face it, sometimes, customers aren’t exactly an easy bunch. Some people will enter your business or log onto your website and struggle despite your best efforts to guide them in the right ...

Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning difficult customers into loyal advocates? The most important thing to ...

Not all customers are good customers. Some pay late, escalate constantly, and treat every boundary as a negotiating position. Others simply take far more time and energy than what they pay justifies.