Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...
Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...
In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google Cloud today launched Dialogflow Mega Agent in beta to enable ...
This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.
In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
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