Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...

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Founded in 2020, Konversational is on a mission to become the ‘go-to’ customer workflow expert in Ireland and the UK. “I always had an interest in the logic of solving complex problems and in working ...

The whole notion of an automatic call distributor (analog, digital or VoIP) is to ration caller demand across as few possible company resources as possible without compromising sales or customer ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

Pegasystems, a leader in the workflow automation and CRM technology space, says it is focused on AI that provides real-world results and predictable outcomes—including in the new products that debuted ...

SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, a leader in video-based human insight, announced the availability of pre-configured templates in conjunction with Atlassian for fast customer-led product ...

Zoho's all-you-can-eat approach to enterprise software for $30 a month per employee has landed more than 20,000 customers. Zoho One, the company's business operating system, now has 45 apps including ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...