Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Learn how to calculate average ticket size to enhance sales strategies and analyze profitability trends using this key performance metric.

I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...