G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

Calabrio Inc., a Minneapolis-based maker of customer service software, has introduced a new version of its main product that executives believe will accelerate its reach beyond corporate call centers.

Integrators do more than haul products and run wires. They’re trusted technology advisers to their clients, from the very beginning of a project to the end. Of course, that requires expertly ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the customer service software company he had co-founded a decade earlier. Growth had ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

For all the buzz surrounding customer experience, few CX leaders think their work is wowing customers. Although 81 percent of CX leaders surveyed by Gartner this past July believe CX will soon be the ...